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win96 Official Document – Data Protection

Privacy Policy Win96 – Malaysian Players' Personal Data Rights & Protection

Win96 takes the privacy of every member seriously. This document clearly explains what information we collect, how it is used, who can access it, and what your rights are as a Malaysian player. No confusing jargon — it is written to be easily understood by everyone.

Updated: January 2026 SSL 256-bit Malaysia
win96 Data Security Standards
Data Encryption (SSL 256-bit) 100%
Financial Transaction Security 100%
Internal Data Access Controls 98%
Identity Verification (KYC) 95%
Real-Time Threat Monitoring 24/7
Your data is always safe with Win96
Win96's Privacy Commitment

Six Privacy Guarantees win96 Makes to Every Player

Before reading the full document, here are the six most important things Win96 guarantees regarding your personal data.

256-bit SSL Encryption on All Data
All communications between your device and Win96's servers are encrypted using 256-bit SSL — the same level of encryption used by Malaysia's leading banks. Your personal information and financial details are never transmitted in plain text.
Data Not Sold to Third Parties
win96 never sells, rents or commercialises members' personal data to any external party. Your information belongs to you, and win96 uses it solely for platform operational purposes that you consented to at registration.
Strict Internal Access Controls
Only Win96 staff whose roles are directly related to their operational functions are permitted access to member data. Data access operates on a need-to-know basis and is audited regularly by Win96's security team.
Your Right to Access & Delete Data
As a Win96 member, you have the right to request a copy of the personal data we hold about you, update any inaccurate information, or request deletion of your data. These requests can be made through Win96 customer support at any time.
Cookie Controls in Your Hands
Win96 uses cookies to enhance the user experience on the platform. You can manage your cookie preferences through your web browser. Cookies required for core platform functionality cannot be disabled, but analytical and marketing cookies are entirely optional.
Unsubscribe from Marketing Communications
Win96 sends promotional notifications and platform updates via email and SMS with your consent. You may opt out of these marketing communications at any time by using the unsubscribe link in any email or by contacting Win96 customer support.
Contents
Version: January 2026
Malay (ms-MY)
1 Win96 Privacy Policy – Introduction & Scope

Welcome to the Win96 Privacy Policy. This document explains in detail how Win96 — which operates in win96.link — collects, stores, uses, protects, and occasionally shares the personal data you provide to us when using the platform.

Win96 is committed to protecting the privacy of every Malaysian member who uses our platform for Sports Betting, Live Casino, slots, Roulette, cricket, table games, and live matches. We understand that your trust in Win96 is invaluable, and safeguarding your personal data is a core responsibility we take seriously.

This Privacy Policy applies to all Win96 platform users — including unregistered visitors, registered members, and active players. By using the Win96 platform, you agree to the terms set out in this Privacy Policy.

The Win96 Privacy Policy should be read alongside Win96's Terms & Conditions, available at Terms & Conditions page. Together, these two documents form the foundation of the usage agreement between you and Win96.

If you do not agree with any part of this Privacy Policy, please refrain from using the Win96 platform. You are welcome to contact the Win96 customer support team with any questions about how your data is handled before deciding to register.

2 Personal Data Win96 Collects

Win96 collects personal data from you through three main channels — information you provide directly when registering or using the platform, information collected automatically through your use of the platform, and information received from legitimate third parties.

A. Information You Provide Directly

  • Registration Information: Your full name, email address, phone number, date of birth and chosen password when registering a win96 account.
  • KYC Verification Information: A copy of your MyKad or Malaysian passport, MyKad number, current residential address, and proof of address (such as a bank statement or utility bill) when required for identity verification.
  • Financial Information: Details of the payment methods you use, such as your e-wallet account numbers (Touch 'n Go, GrabPay, Boost, ShopeePay), DuitNow information, and FPX via Maybank2u or CIMB Clicks. Win96 does not directly store credit or debit card numbers.
  • Communications: Any enquiries, complaints, or feedback you submit to the Win96 customer support team via live chat or email.

B. Automatically Collected Information

  • Platform Usage Data: Your betting activity, game history, types of matches wagered on (Super League football, EPL, badminton, cricket, e-sports), selected markets, and bet amounts.
  • Device & Technical Data: IP address, device type, operating system, browser type, screen resolution, and other technical information required to ensure the platform functions correctly on your device.
  • Session Data: Login times, session duration, pages visited, and actions taken within the platform during your active session.
  • Cookie Data: Information collected through cookies and similar tracking technologies. See Section 6 for more details.
Win96 does not collect sensitive data such as medical information, religious beliefs, or political affiliations. Data collected is strictly limited to what is necessary for platform operations and regulatory compliance.
3 How win96 Uses Your Personal Data

Win96 uses the personal data it collects solely for legitimate purposes that are directly related to platform operations and services provided to Malaysian members. The following outlines the specific purposes for which your data is used at win96:

Account & Platform Operations

  • Creating and managing your Win96 account, including identity verification and login access.
  • Processing your deposits and withdrawals via your preferred Malaysian payment method.
  • Settling bets and crediting winnings to your account balance.
  • Providing relevant and effective customer support whenever you reach out to the Win96 team.

Security & Compliance

  • Verifying member identity and age (KYC) as part of our responsible platform operations compliance.
  • Detecting and preventing fraud, money laundering, and platform abuse.
  • Monitoring suspicious activity to protect all Win96 members.
  • To comply with applicable legal and regulatory requirements.

Experience Enhancement & Communication

  • Analysing usage patterns to improve the win96 platform interface and features.
  • Sending account-related communications such as deposit confirmations, withdrawal updates, and security notifications.
  • Sending relevant promotional offers and bonuses based on your activity at win96 — with your consent.
  • Delivering a more personalised platform experience based on your sports and gaming preferences.
Win96 does not use your data to make automated decisions that materially affect your rights — for example, betting limits are set uniformly based on platform policy and not on automatically generated individual profiles.
4 Data Sharing with Third Parties

Win96 does not sell, rent, or disclose members' personal data to third parties for their own commercial purposes. However, there are limited situations where Win96 needs to share data with specific parties for legitimate operational purposes:

Operational Service Providers

Win96 works with trusted third-party service providers to run platform operations — including payment technology providers to process Touch 'n Go, GrabPay, DuitNow and FPX transactions, game providers such as Evolution Gaming and Pragmatic Play Live to operate Live Casino tables, and cloud computing service providers for technical infrastructure. All these providers are bound by strict data protection agreements with win96 and are only permitted to access data necessary for their specific functions.

Legal Requirements

Win96 may be required to disclose personal data to Malaysian authorities or relevant regulatory bodies when mandated by law, court order, or a valid law enforcement request. In such circumstances, win96 will notify the member concerned if permitted to do so under applicable law.

Security Safeguards

In cases involving fraud, money laundering, or serious security threats, win96 may share relevant information with appropriate authorities or industry fraud prevention services to protect the integrity of the platform and the safety of all win96 members.

win96 never shares members' personal data with third-party advertisers, marketing companies, or any party without a direct operational need. Any data sharing that falls outside the categories above requires your explicit consent.
5 win96 Data Security

Win96 continually invests in the latest security infrastructure to ensure every Malaysian member's data is protected to the highest standard. The following are the key security measures win96 has in place:

  • 256-bit SSL Encryption: All data transmitted between your device and win96 servers is encrypted using 256-bit TLS/SSL — the same standard used by leading financial institutions in Malaysia.
  • Secure Password Storage: win96 account passwords are never stored in plain text — they are stored as cryptographic hashes that cannot be reversed, even by win96 staff.
  • Two-Factor Authentication (2FA): Win96 offers a two-factor authentication option for an added layer of security on your account login.
  • 24/7 Security Monitoring: win96 systems are continuously monitored to detect any suspicious activity, unauthorised access attempts, or security anomalies.
  • Financial Data Segregation: Member funds are held in accounts kept separate from win96's operational funds to ensure complete financial security.
  • Regular Security Testing: win96 conducts regular penetration testing and security audits to identify and address any potential vulnerabilities.
While Win96 takes all reasonable steps to protect your data, no digital security system is 100% foolproof. We strongly encourage you to use a strong password, enable 2FA, and never share your login credentials with anyone.

In the event of a material data security breach affecting your personal data, win96 will notify you via your registered email or in-platform notification within a reasonable timeframe as required by applicable law.

6 Cookies & Tracking Technologies at Win96

Win96 uses cookies and similar tracking technologies to enhance the user experience, ensure the platform functions correctly, and understand how members use our platform.

Types of Cookies Win96 Uses

  • Essential Cookies: Required for core win96 platform functions such as login, session security, and transaction processing. These cookies cannot be disabled as they are essential for the platform to operate correctly.
  • Preference Cookies: Storing your preferences such as language, display settings, and favourite sports so you don't have to reconfigure them each time you log in to win96.
  • Analytics Cookies: Helping Win96 understand how members use the platform — the most frequently visited pages, most popular features, and areas that need improvement. This data is aggregated and is not used to identify any individual personally.
  • Security Cookies: Helping detect fraudulent activity and ensuring only authorised users can access Win96 accounts.

Managing Your Cookies

You can manage or delete cookies through your web browser settings (Chrome, Firefox, Safari, Edge, etc.). Please note that disabling essential cookies may affect the functionality of the Win96 platform — you may be unable to log in or process transactions properly. Analytical cookies can be disabled without affecting basic platform usage.

7 Your Privacy Rights as a Win96 Member

As a registered win96 member, you hold the following privacy rights in relation to your personal data. win96 respects these rights and will handle every request seriously and within a reasonable timeframe:

Right of Access
You have the right to request and obtain a copy of the personal data Win96 holds about you at any time.
Right to Rectification
You have the right to request that Win96 correct or update any personal data that is inaccurate or out of date.
Right to Erasure
Under certain circumstances, you have the right to request that Win96 delete your personal data, subject to any legal record-keeping requirements.
Right to Object
You have the right to object to the processing of your data for direct marketing purposes or for other purposes in certain circumstances.
Right to Restriction
You have the right to request that win96 temporarily restrict the processing of your data while a dispute or review is ongoing.
Data Portability Right
You have the right to receive your personal data in a structured, machine-readable format for transfer to another platform if needed.

To exercise any of the privacy rights above, contact the Win96 customer support team via live chat or email at support@win96.link. Win96 will respond to privacy rights requests within 30 calendar days of receiving a complete request. In complex cases, this period may be extended with prior notice to you.

8 Data Storage & Deletion

Win96 retains your personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable laws and regulations.

  • Active Account Data: Personal data and account activity are retained for as long as your Win96 account is active, and for a reasonable period thereafter.
  • Financial Transaction Records: Records of deposits, withdrawals, and betting activity are retained in accordance with the financial record-keeping requirements set out under Malaysian law — typically between 5 and 7 years.
  • KYC Data: Identity verification documents are retained in accordance with applicable anti-money laundering (AML) compliance requirements.
  • Support Communications: Communication history with Win96 customer support is retained for 2 years for quality control and reference purposes.
  • Closed Accounts: When an account is closed, win96 will delete or anonymise personal data that is no longer required for legal or operational purposes within a reasonable timeframe.
9 Cross-Border Data Transfers

In the course of win96 platform operations, certain personal data may be processed or stored on servers located outside Malaysia. This occurs primarily in the context of Live Casino game providers and the cloud computing infrastructure used to keep the win96 platform running smoothly and reliably for Malaysian players.

When cross-border data transfers occur, Win96 ensures that the same level of protection described in this Privacy Policy is applied to your data. This is achieved through strict Data Processing Agreements with all third-party service providers involved.

Even where data is processed outside Malaysia, Win96 ensures that protection standards no less stringent than those set out in this document are applied at all times, regardless of the physical server location.
10 Win96 Privacy Policy Updates

Win96 reserves the right to update this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, platform service changes, or enhancements to the data protection measures we implement.

When material changes are made to this Privacy Policy, win96 will:

  • Updating the "Updated" date at the top of this document.
  • Notifying members via their registered email or in-platform notifications of changes that significantly affect their privacy rights.
  • In certain cases, re-obtaining member consent where changes require processing data for a new and different purpose.

It is your responsibility to review this Privacy Policy from time to time. Continued use of the Win96 platform after notification of any changes will be considered acceptance of the updated Privacy Policy.

11 Contact win96 About Your Privacy

If you have any questions, concerns, or requests regarding Win96's Privacy Policy or how we handle your personal data, please do not hesitate to get in touch. The Win96 team is ready to assist in Bahasa Malaysia.

Live Chat
The fastest way to get answers — directly within the Win96 platform, available 24/7 every day including weekends and Malaysian public holidays.
Email
For privacy enquiries requiring detailed explanation or documentation: support@win96.link. Win96 is committed to responding within 2 business days.

For formal privacy rights requests (such as data access, correction or deletion requests), please state the type of request and include your win96 account details so we can process it promptly and accurately. win96 will verify your identity before processing any privacy rights request involving the disclosure or modification of personal data.

FAQ

Frequently Asked Questions About win96 Privacy & Data Security

No. Win96 does not directly store credit or debit card numbers in our systems. For e-wallet payment methods such as Touch 'n Go, GrabPay, Boost, and ShopeePay, we only retain the information needed to verify your e-wallet account identity — not your card number or e-wallet password. All payment processing is handled by certified payment providers that comply with PCI-DSS security standards.

Yes, you may request the deletion of your personal data from Win96's systems. However, please be aware that Win96 may be required to retain certain records under Malaysian law — for example, financial transaction records for anti-money laundering (AML) compliance and tax requirements. Data that must be retained by law cannot be deleted upon request, but Win96 will delete all data not subject to mandatory retention requirements. Contact the Win96 support team to initiate a data deletion request.

Win96 employs multiple layers of security to protect member data — including 256-bit SSL encryption for all communications, cryptographic hashing of passwords that cannot be reversed, 24/7 security monitoring to detect anomalies, optional two-factor authentication (2FA) for logins, and periodic penetration testing by independent security experts. That said, Win96 encourages you to take your own precautions as well — use a strong, unique password, enable 2FA, and never share your login credentials with anyone.

No. win96 does not sell or share members' personal data with advertisers or third-party marketing companies for targeted advertising purposes. Any marketing communications you receive from win96 are based on your activity within the win96 platform itself — such as promotional notifications for your favourite sports or relevant bonus offers — and not on any data sharing with external parties.

Win96 retains your betting history and financial transaction records in accordance with applicable Malaysian legal requirements — typically between 5 and 7 years from the date of the transaction. This is an industry-standard requirement in financial and online services to ensure compliance with anti-money laundering laws and consumer protection regulations. You can access your recent betting history directly through your Win96 account at any time.
Data Summary

Data Usage Summary Table at win96

An overview of the types of data win96 collects, the purposes for which it is used, and how long it is retained.

Data Type Purpose of Use Legal Basis for Processing Retention Period
Registration Information Account creation, identity verification, account communications Contract performance Duration of active account + 2 years
KYC Documents Age & identity verification, AML compliance Legal obligations 5–7 years as required by law
Financial Transaction Records MYR deposit & withdrawal processing, financial compliance Legal obligations 5–7 years as required by law
Betting History Bet settlement, customer support, fraud detection Contract performance 5 years
Device & Technical Data Platform security, fraud detection, technical optimisation Win96's legitimate interests 12 months
Analytical Cookie Data User experience enhancement, platform usage analytics Your consent 13 months
Support Communications Service quality control and issue resolution reference Win96's legitimate interests 2 years
Responsible Gambling

Your Data Also Helps Win96 Support Responsible Gaming

Win96 uses player activity data responsibly to identify patterns that may indicate a need for responsible gambling support.

Risk Pattern Detection

Win96 uses platform activity data to identify patterns that may indicate problem gambling — such as sudden increases in betting frequency or stake size — and may proactively offer self-control tools to the players concerned.

Personalised Limits

You can set daily deposit limits, weekly betting limits and monthly loss limits through your win96 account. This data is stored and automatically enforced by the win96 system to help you stay in control.

Secure Account Pause

When you request an account pause, Win96 securely records this status and ensures the account remains inaccessible during the pause period — even if someone has your password.

Data Not Used for Manipulation

Win96 is committed to never using personal data or player behavioural patterns to manipulate or encourage excessive betting. Data is used to protect, not to exploit.

Learn More
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Register with Win96 Confidently – Your Data Is Fully Protected

Understanding the Win96 Privacy Policy means you can play with greater peace of mind. Register for free today, deposit from RM10 using Touch 'n Go, GrabPay, or FPX, and enjoy live sports betting, Live Casino, and over 500 games — all on a platform that safeguards your privacy.

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